| Problem |
Possible Cause(s) |
Corrective Action |
| Insufficient Hot Water |
- Low gas pressure
- Thermostat set too low
- Sediment or lime in tank
- Water heater too small
|
- Check with gas utility company
- Turn temperature dial to higher setting
- Drain/flush-provide water treatment if needed
- See Sizing Guides
|
| Slow Hot Water Recovery |
- Thermostat set too low
- Heater too small
|
- Turn temperature dial to higher setting
- See Sizing Guides
|
| Drip From Relief Valve |
- Excessive water pressure
- Heater stacking
|
- Use a pressure reducing valve and relief valve.
- Lower the thermostat setting
|
| Smelly Water |
- Sulfides in the water
|
- Replace the magnesium anode with a AR-3612 anode
|
| Condensation |
- Temperature setting too low
|
- Increase the temperature setting. See owner's manual.
|
| Thermostat Fails To Shut Off |
- Improper calibration
|
- Contact technician to replace thermostat
|
| Pilot Will Not Light or Remain Lit |
- Low gas pressure
- Air in gas line
- No gas
- Dirt in gas lines
- Pilot line or orifice clogged
- Thermocouple connection loose
- Thermocouple
- Thermostat ECO switch open
|
- Check with gas utility company
- Bleed the air from the gas line
- Check with gas utility company
- Notify utility-install dirt trap in gas line
- Clean, locate source and correct
- Finger tighten-then 1/4 turn with wrench
- Contact technician to replace thermocouple
- Contact technician to replace thermostat
|
